Paul Narramore
pre-moderated
- Messages
- 840
- Location
- Aylesford, Kent
Many many years ago - have been a driver/rider for a very long time - I stayed with my vehicle's insurance companies for years at a time. It was simple and straightforward as I just needed to pay the renewal reminder every twelve months. But then people suggested it was wise to shop around for better quotes. So I did.
I have owned five Citroen 2CVs, in fact we got married with one 44yrs ago, and drove her back to my Army base in West Germany with all of our possessions. Anyway my present 2CV I've owned for six years, and felt it was time for a change, a Renault 4GTL change at that. Tomorrow I catch the train down to the South Coast to collect my 'found' R4.
Today I contacted my insurance company, well the one which covers my 2CV, to ask them to add the R4 to it. I wanted to keep the 2CV for a few weeks until I have found a buyer for her. "Oh no, we can't do that. We must close one cover, then open up another insurance for the Renault" he said. Now Lancaster Insurance (oops, it slipped out) had always been cheap and reasonable, and quoted me £129.95 fully comp ("Oh no Sir, we don't do 'fully comp' as that would cover an Act of God which we don't do"). OK, I said, I will contact Peter James Insurance who covers our BMW118d and two motorbikes. "Oh I am going off in twenty minutes and need to conclude the deal before then" he said. No it's only fair I contact them as they've been good and I need cover before catching the train to the South Coast first thing in the morning, I responded. "Well that's no good, that won't give me any chance to manoeuvre. I'll ring you at 8.30 tomorrow". Are you saying if I get a better quote, you can improve on it, because if you are, I don't want anything to do with it. I've asked you for your best quote and am not going to be mucked around in this way.
At last I was able to cut short this abrasive conversation, to be put through to Customer Services. "Cancel your 2CV cover? Right you paid £184.37 in December 2015 so have had six months cover, then we take off the admin fees, then various other add-ons, which means you actually owe us money, but as a show of good will we'll waive that. So that's quits. Now I must read you a boringly long .............." I put the phone down.
Peter James Insurance couldn't quite match their price but neither did they ask me 101 questions, nor try to bully me. There, I feel better now.......... ;-)
I have owned five Citroen 2CVs, in fact we got married with one 44yrs ago, and drove her back to my Army base in West Germany with all of our possessions. Anyway my present 2CV I've owned for six years, and felt it was time for a change, a Renault 4GTL change at that. Tomorrow I catch the train down to the South Coast to collect my 'found' R4.
Today I contacted my insurance company, well the one which covers my 2CV, to ask them to add the R4 to it. I wanted to keep the 2CV for a few weeks until I have found a buyer for her. "Oh no, we can't do that. We must close one cover, then open up another insurance for the Renault" he said. Now Lancaster Insurance (oops, it slipped out) had always been cheap and reasonable, and quoted me £129.95 fully comp ("Oh no Sir, we don't do 'fully comp' as that would cover an Act of God which we don't do"). OK, I said, I will contact Peter James Insurance who covers our BMW118d and two motorbikes. "Oh I am going off in twenty minutes and need to conclude the deal before then" he said. No it's only fair I contact them as they've been good and I need cover before catching the train to the South Coast first thing in the morning, I responded. "Well that's no good, that won't give me any chance to manoeuvre. I'll ring you at 8.30 tomorrow". Are you saying if I get a better quote, you can improve on it, because if you are, I don't want anything to do with it. I've asked you for your best quote and am not going to be mucked around in this way.
At last I was able to cut short this abrasive conversation, to be put through to Customer Services. "Cancel your 2CV cover? Right you paid £184.37 in December 2015 so have had six months cover, then we take off the admin fees, then various other add-ons, which means you actually owe us money, but as a show of good will we'll waive that. So that's quits. Now I must read you a boringly long .............." I put the phone down.
Peter James Insurance couldn't quite match their price but neither did they ask me 101 questions, nor try to bully me. There, I feel better now.......... ;-)
